How Can We Help?

Hi, I’m Aaron, owner of Junk Galaxy. I know that asking for help, especially when it comes to clearing out a home, property, or business, can feel overwhelming. Whether you’re dealing with a big life transition or just need some stuff gone fast, we’re here to make things easier.

Below you’ll find answers to the questions we get asked most often. And if you don’t see yours, that’s okay, just reach out. We’re happy to listen, help you figure out your next step, or simply take the load off your shoulders.

Frequently Asked Questions

What types of junk removal services do you offer?

We handle just about everything, from single-item pickups to full-home cleanouts. That includes estate cleanouts, hoarder situations, storage units, warehouse cleanouts, and more. If it’s junk and it’s gotta go, we’ll take care of it, whether it’s a few things or an entire property full of stuff.

Do you have experience dealing with hoarder situations?

We do, and we take those jobs seriously. Hoarder cleanouts aren’t just about hauling stuff off. They’re emotional, delicate, and sometimes tied to years of pain.

Our crews are trained to handle them with empathy and respect. No judgment, no rush, just support and a path forward, one step at a time.

Do you offer any guarantees or warranties on your work?

Absolutely. If you’re not happy, we make it right. Period. Our goal is to leave every customer saying, “I’m so glad I called these guys.” If that doesn’t happen, we’ll come back or refund you, whatever it takes.

Do you have any special equipment or capabilities for larger cleanouts?

Yes. We’ve got a full fleet of trucks and trailers, plus HAZMAT gear when needed. Some jobs get messy, biohazards, old structures, you name it, but we’ve trained our crews to handle them safely and professionally. If it needs to be cleared, we’ve got the gear and the grit to handle it.

Are you licensed and insured?

Yes, fully. Our insurance protects you, your property, and our crews. We don’t cut corners, and that includes coverage. A lot of companies skip this part, but we think it matters.

How do you handle disposal and recycling?

We sort as we go. If something can be donated, we donate it. If it can be recycled, we take it to the right facility. We only landfill what we absolutely have to. That’s part of being a good neighbor and a responsible business.

Can you handle big or complex jobs?

That’s where we shine. We’ve cleared hoarder homes, old warehouses, and properties in complete disrepair. These aren’t jobs for the faint of heart, but they’re exactly what we’re built for.

How do you handle sensitive or valuable items during a cleanout?

We treat every home like it’s our own. That means if we come across something personal or valuable, paperwork, family photos, a keepsake, we don’t just toss it.

We set it aside, clean it off if needed, and make sure it gets back to you. We’re not in the junk business to throw away someone’s life. We’re here to help you through it.

How do you determine pricing for your services?

We price based on volume, how much space your stuff takes up in the truck. But we also look at complexity: stairs, hazards, tight access, that sort of thing.

We’ll always give you a clear price upfront so there are no surprises. It’s gotta feel fair to you and sustainable for us. That’s the line we walk.

What makes Junk Galaxy different from other junk removal companies?

We show up when we say we will. We treat people with respect. And we do the job right, even when no one’s watching. We’re also serious about keeping stuff out of landfills. If we can donate it or recycle it, we do. That’s not just marketing, it’s how we run the business.

How quickly can you respond to requests for service?

Fast. Most of the time, we can be there same-day. Worst case, next-day. We schedule extra crews just to make sure we’re never too booked to help someone who needs us right away. Emergencies don’t wait, neither do we.

Do you serve both residential and commercial clients?

We do. We help homeowners, property managers, business owners, and anyone who needs junk gone and doesn’t want the headache. We tailor our process based on what you need, and we make sure it’s handled right.

Do you do any community or charitable work?

We do, and we’re proud of it. Whether it’s hauling donations for nonprofits or volunteering our trucks and time, we stay involved. Junk Galaxy is part of this community, and we act like it.

What Else Would You Like To Know?

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